Domiciliary Care Agency
Privacy Policy
This privacy policy notice is served by Ever Care Ltd under the website; [evercareltd.co.uk]. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.
Policy key definitions:
“I”, “our”, “us”, or “we” refer to the business, [Ever Care Ltd].
“you”, “the user” refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner’s Office.
Cookies mean small files stored on a users computer or device.
Key principles of GDPR:
Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
We are registered with the ICO under the Data Protection Register, our registration number is: ???
Lawful basis: Consent
This privacy policy explains how Ever Care Ltd services uses any personal information we collect about you when you use our website or contact us by phone, email or any other correspondence. This policy outlines what information we collect, how it is stored and what it is used for. It is our policy not to use any personal information for any purpose other than which it is intended to conduct our business and provide you with information on our services.
How We Collect Your Personal Data
We will collect basic identification information such as your name and contact details. This will be used for:
Administering our accounts and billing system
The supply of any services you request
Meeting our legal and regulatory obligations
Website usage information using cookies
How We Use Your Personal Data
Usage Data
We process data about your use of our website and services.
The usage data may include: your IP address geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.
This usage data may be processed for the purposes of analysing the use of the website and services. It is not used for any other purpose.
Service Data
We process the personal data you provide in the course of your use of our services.
This data may include name, email address, telephone number and correspondence address.
This data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services and communicating with you.
Enquiry Data
We process information contained in any enquiry you submit via the form on our website. This data may be processed for the purposes of offering services to you.
Correspondence Data We process information contained in or relating to any communication that you send to us.
The correspondence data may be processed for the purposes of communicating with you and maintaining appropriate records.
Additional Purposes
In addition to the specific purposes for which we may process your personal data set out in above, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject.
Providing Your Personal Data to Others
We will not provide your personal data to others other than to meet our legal and regulatory obligations. If information is legitimately requested by the Government or one of their agencies we have to comply with any such request.
Retaining and Deleting Personal Data
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We will retain and delete your personal data as follows:
Correspondence, enquiry and service data will be retained for 30 days, at the end of which period it will be deleted from our systems.
Usage data will be retained for 1 year, at the end of which period it will be deleted from our system.
We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject.
Amendments
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
Your Rights
You may instruct us at any time to delete any data we hold about you.
About Cookies
We ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use to the website and to compile statistical reports on our website activity.
You can refuse to accept cookies, however, in some cases some our website features may not function as a result.
For further information visit www.aboutcookies.org or www.allaboutcookies.org
Our Information
This website is owned and operated by Ever Care Ltd.
You can contact us directly via out website contact form, by telephone: or via 07415972459 email at: info@evercare.co.uk if you have any questions about our privacy policy or the information we hold about you.
You have the right to complain to the Information Commissioner’s Office if you think there is a problem with the way we are handling your data: www.ico.org.uk
Resources & further information